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Serving Plano & Richardson in the Custer Creek Shopping Center


Women with eye emergency

Pink Eye: Causes and Treatments

You wake up in the morning, and you or your child has an eyelid that is crusted together and is painful to try and open, if not impossible. Or, you wake up and your eyes are painful, watery, and sensitive to light. Both of these scenarios are a common occurrence with pink eye. Younger children are often more susceptible, pink eye is easy to pass from person to person, which makes schools a good setting for this eye emergency to thrive. Anyone can be affected by pink eye, not just children. Come into TSO Custer Creek and have your eyes checked by your local Plano optometrist for the pain associated with pink eye right away.

girl rubbing pink eye

What is Pink Eye?

What is Pink Eye?

Is Pink Eye An Emergency?

Conjunctivitis, commonly known as pink eye or an eye infection, is a common eye emergency, that in almost all cases is easily treated by an optometrist. As mentioned, pink eye can affect anyone, but younger children are most at risk due to the highly contagious nature of the infection. Proper handwashing techniques can reduce the transfer of the infection. There are 3 types of pink eye: bacterial, viral, and other. The treatment usually involves coming in to TSO Custer Creek to see your Richardson, TX optometrist as a first recourse, in order to determine what further treatment is appropriate.

Common symptoms of Pink Eye include:
  • Crusty or gritty feeling as if you have sand in your eye
  • Itchy or burning feeling in one or both eyes
  • Fluid discharge from one or both eyes
  • Swollen or puffy eyelids
  • Pink discoloration of the whites (sclera) of one or both eyes
  • Increased sensitivity to light or difficulty with night driving
  • Uncontrollable tearing
Red Cross

What You Should Do If You Have An Eye Infection

Bacterial Conjunctivitis

Bacterial pink eye consists of a green or yellow discharge that causes sticky residue to build up. This residue causes the eyelids to stick together, usually during the night. Bacterial pink eye is contagious and will need antibiotic ointment or antibiotic drops to clear up the infection. Using a wet washcloth to wipe away the residue will help some with the residual symptoms. Do not share the washcloth with anyone in order to prevent the spreading of pink eye. Wash hands thoroughly when you touch an infected eye.

Viral Conjunctivitis

Viral pink eye is different from bacterial pink eye. This type does not require antibiotics, but be sure to visit TSO Custer Creek to see an eye doctor if you are unsure if the symptoms are from bacterial or viral. Viral pink eye symptoms include watery, itchy eyes and sensitivity to light. This form of pink eye is also contagious, so take care to wash your hands thoroughly in order to prevent spreading. It will go away without treatment, but using a warm, wet washcloth to gently wipe the eye helps with the symptoms. Again, do not share the washcloth.

Other Conjunctivitis

The last form of pink eye is noticed because of the watery, burning, itchy eyes and usually goes along with a runny, stuffy nose. Both of the eyes will be affected, and this form is not contagious. Allergy medication being taken regularly can help alleviate the symptoms of this form of pink eye. In more severe cases your optometrist may recommend nonsteroidal anti-inflammatory medications, antihistamines,  topical steroid eye drops.

Anyone can be affected by pink eye, and it is commonly spread from touching an infected eye and not washing your hands after. The infection and pain associated with pink eye should be checked right away by an eye care professional. When you have an eye emergency, such as pink eye, please walk-in to TSO Custer Creek to be checked by your local Plano optometrist.

Meet Our Optometrist


Valenta Carter, O.D., Diplomate

Therapeutic Optometrist  Board Certified, American Board of Optometry Dr. Valenta Carter, a native of Temple, Texas, graduated Magna Cum Laude from Texas State University-San Marcos with a Bachelor of Science in Biology. Following Texas State, Dr. Carter attended University of Houston College of Optometry where she earned her Doctorate of...

Questions And Answers

Questions And Answers

What is the most important thing to do if I have an eye emergency?

The most important thing is to not panic. Most eye emergencies are treated successfully by our optometrist. If you are concerned please call our office, if it is after hours please use your judgment regarding visiting an emergency room or urgent care facility. 

Is pink eye/eye infection dangerous?

In almost all cases eye infections will clear up in time, however, it is always a good idea to schedule an eye exam in order to ensure that the infection clears up quickly and reduces the chances of complications. 

Do i need to see an optometrist for pink eye?

One of the most common questions we get about pink eye is, "when do I need to visit an optometrist for an eye infection?"

Our optometrists recommend scheduling for all cases of pink eye in order to reduce spreading the infection, reduce symptoms and discomfort, and prevent or rule out other issues.

Will an eye infection clear up on its own?

Viral eye infections should go away in 2-14 days unless there are other complications. 

Bacterial eye infections can last for longer than a month even with antibiotic treatment, however, once antibiotics have been started the patient will no longer be contagious in 24 hours. 

Infections caused by allergies will go away once the cause of the allergy is removed or once treatment has been started. 

If you are concerned about your infection not going away, give our optometrists a call.  

Contact Us

TSO Custer Creek

3501 Custer Pkwy, Suite 105
Richardson, TX 75080

Locate Us

TSO Custer Creek map


  • 8:30 AM - 6:00 PM
  • 8:30 AM - 6:00 PM
  • 8:30 AM - 6:00 PM
  • 8:30 AM - 6:00 PM
  • 8:30 AM - 6:00 PM
  • 8:30 AM - 2:00 PM
  • Closed

Our Loction

Office Details

3501 Custer Pkwy, Suite 105
Richardson, TX 75080
  • 8:30 AM - 6:00 PM
  • 8:30 AM - 6:00 PM
  • 8:30 AM - 6:00 PM
  • 8:30 AM - 6:00 PM
  • 8:30 AM - 6:00 PM
  • 8:30 AM - 2:00 PM
  • Closed

We Accept:

  • visa
  • mastercard
  • americanexpress
  • discover
  • cash
  • debit
  • carecredit
  • applepay

Our Reviews

The people here are super friendly and helpful. They are happy to explain things (even repeat questions) and are completely understanding when tests need to be repeated. (I blink at the most inconvenient times, oops.)
6 days ago
- briana w.
eye doctor's office
Great ladies! Super helpful and educated me on my eyes health status. Quick and got my glasses today!
2 weeks ago
- Daniel M.
eye doctor's office
Dr. Carter, Jessica were great. I was impressed with not only the level of service I received, but the time Dr. Carter took to show me and explain all the things about my eyes that no other eye doctor has ever done. Jessica even went out of her way to help look up my insurance information since I had no idea where to even look, overall it was a great experience going to the doctor and I would highly recommend Dr. Carter and her practice to everyone. Ken
2 weeks ago
- Kenneth W.
eye doctor's office
Dr. Carter, Jessica, and Ninoska were great. I went in with some concern over some vision changes, and my mind was put at ease by the time I left. The examinations were thorough, adequate time was taken to explain things, and I felt well taken care of. I've not experienced this level of personal care and attention at any other optometrist I've visited, and the office itself was very inviting. Oh, and, all this was service was provided as a walk-in patient. I am, overall, entirely satisfied.
3 weeks ago
- Gammaray
eye doctor's office
From the moment I walked in I could see that this eye care center was very welcoming and clean As far as the selection of frames there is a high variation of lenses so that you have lots of options to choose from staff was very nice and helpful
2 months ago
eye doctor's office
Dr Carter and staff are amazing! They truly listen to your concerns, take time with you for personalized care, and the office is so nice!
3 months ago
- Abbey A.
eye doctor's office
I am thoroughly pleased with the customer service, professionalism, and overall great care I received today from Dr. Carter and her staff. I recommend sending your children and yourself to have your eyes examined. The collection of eyewear they have is also top notch. Picked me up a nice pair of Tom Ford's and my daughter a pair of Prada's can't wait for them to come in!! Thank you TSO!
3 months ago
- NaToya L.
eye doctor's office

Our Insurance

Medical Plans:

  • Aetna
  • Blue Cross Blue Shield
  • Cigna
  • Humana
  • Medicare
  • Tricare
  • United Health Care

Vision Insurance:
  • Advantica
  • Alwayscare
  • Avesis
  • Coast To Coast Vision
  • Davis Vision
  • Eye Med
  • National Vision Administration (NVA)
  • Outlook Benefits Solution
  • Spectera
  • Superior Vision
  • VSP

If you do not see your plan listed here, please give us a call and we would be happy to assist you. Our eye care staff is also always available to answer any questions regarding your benefits.

Questions? Contact Us ▸